Most leaders think leadership = being in front.
It doesn’t.
Real leadership moves.
I call it 360° Leadership.

A great leader doesn’t stay in one position, they shift depending on what the team needs.

In front → You create direction
You show the way and model the behavior

Inside → You build trust
You step in, contribute, and deliver with the team

By the side → You enable others
You support, coach, and remove obstacles

Behind → You create space
You trust the team and ensure no one falls behind

The usual mistake?
Staying in just one role.

Always in front → micromanagement
Always inside → lack of direction
Always beside → dependency
Always behind → chaos

Leadership is not a position.
It’s awareness and asking yourself “Where does my team need me right now?”.
That’s the real question.

Curious: Which position do you naturally default to as a leader?

I hope this post, made sense and you found it useful.

If “HELL YEAH!”, please like it and share it in social media so more people can get can also benefit from it :-)

I would also appreciate if you subscribe, and give some comments here if you wonder something and want to give me some feedback. I would love to read your input here!

If you have a Substack yourself and like my content, I would love for you to recommend “Facili-station” to your subscribers.

Have a nice one!!

Looking for a coach?

In service of those who serve others.

Leadership is hard. Whether you’re stepping into management, leading an entire organization or wondering about your career, the challenges are real: confusing, overwhelming, and sometimes isolating.

I offer a tailored 1:1 or team coaching quarterly program to help you move forward with clarity and confidence. I’ve walked in your shoes, and I’ll work with you to build the resilience and relational skills needed to lead well, beyond just the work.

If this sounds like what you need, let’s talk. Email me at jose@facilistation.com to book a no-strings attached, no-obligation call to talk about your needs and see what I can offer that will fit you the best. Because coaching isn’t expensive. Staying stuck is.

You should see the cost of a life and work that you don’t love... sometimes one good conversation can change your life and your career forever.

Looking for a facilitator and workshop designer?

If you need a workshop designer and facilitator to help you or your team to solve challenges, find solutions, make decisions, and to be more effective an perform better and faster, or a trainer to teach your team on how do this, please contact me at jose@facilistation.com

My workshops are designed to provide the structure required to quickly align and move forward with a plan or idea so you can reclaim time, energy and headspace.

Most people think “design” is about how things look.

This sketch tells a very different story.

At the center, there’s a human. Around that human: insight, research, prototyping. And surrounding all of it: strategy, processes, and technology.

That’s service design.

Not decoration. Orchestrating value.

A service designer works in the messy middle between idea and reality.

Role?
To make sure we’re solving the right problem before we rush into solutions.

Responsibilities?
– Turn complexity into clarity
– Make the invisible visible (journeys, pain points, systems)
– Facilitate alignment across silos
– Bring users into the room (through research & insight)
– Prototype before committing
– Connect strategy → processes → technology

But the real job?
To move teams from “we think” → “we know” → “we tested” → “we deliver value.”

What I love about this drawing is the tension it captures:

👉 Strategy gives direction
👉 Processes create movement
👉 Technology enables
👉 But people + insight sit at the core

And in between?

That’s where service designers operate:
facilitating, orchestrating, translating.

Because in the end, service design is not about deliverables.

It’s about outcomes:

– Better decisions
– Faster learning
– Less waste
– Real alignment
– Services that actually work for people

If you remove service design, you don’t remove design.

You remove clarity, alignment, and intentional value creation.

And you usually feel it… too late.

I hope this post, made sense and you found it useful.

If “HELL YEAH!”, please like it and share it in social media so more people can get can also benefit from it :-)

I would also appreciate if you subscribe, and give some comments here if you wonder something and want to give me some feedback. I would love to read your input here!

If you have a Substack yourself and like my content, I would love for you to recommend “Facili-station” to your subscribers.

Have a nice one!!

Looking for a coach?

In service of those who serve others.

Leadership is hard. Whether you’re stepping into management, leading an entire organization or wondering about your career, the challenges are real: confusing, overwhelming, and sometimes isolating.

I offer a tailored 1:1 or team coaching quarterly program to help you move forward with clarity and confidence. I’ve walked in your shoes, and I’ll work with you to build the resilience and relational skills needed to lead well, beyond just the work.

If this sounds like what you need, let’s talk. Email me at jose@facilistation.com to book a no-strings attached, no-obligation call to talk about your needs and see what I can offer that will fit you the best. Because coaching isn’t expensive. Staying stuck is.

You should see the cost of a life and work that you don’t love... sometimes one good conversation can change your life and your career forever.

Looking for a facilitator and workshop designer?

If you need a workshop designer and facilitator to help you or your team to solve challenges, find solutions, make decisions, and to be more effective an perform better and faster, or a trainer to teach your team on how do this, please contact me at jose@facilistation.com

My workshops are designed to provide the structure required to quickly align and move forward with a plan or idea so you can reclaim time, energy and headspace.

The template in Miro: https://miro.com/miroverse/people-centric-meeting-planner/

Group collaboration is an inherently challenging thing for people to do, and without the right set of tools or practices in place to address that every meeting inevitably devolves into a frustrating mess. 

Workshops are an antidote to that. They fundamentally change the way collaborative work happens by replacing an unstructured open-discussions with exercises and activities that minimize groupthink and bias, and foster structured discussion, uninterrupted ideation and decision making.

What are your thoughts and experience about normal meetings versus workshops?Have you facilitated a workshop before? Was it more effective than a normal meeting?

I would love to read your input here!