Facilitators Need Active Resistance

Why it holds the secrets to a great workshop

A few years ago, I ran a two-day team development workshop. I had been “warned” in advance about one of the participants likely being rude and disengaged in the process. “He is always like that.” And he sure was.

He was already disgruntled before we had even started. He frequently shook his head during the first session, spoke in one-word-answers, and h…