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The Change Journey: Merging Change Management and Service Design for Lasting Impact
Agile

The Change Journey: Merging Change Management and Service Design for Lasting Impact

Jose Manuel Redondo Lopera's avatar
Jose Manuel Redondo Lopera
Apr 04, 2025
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The Change Journey: Merging Change Management and Service Design for Lasting Impact
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Change is at the heart of progress, but successfully navigating it requires both structure and empathy. Too often, change initiatives fail because they focus only on processes or only on people. What if we could combine the best of both worlds?

Enter The Change Journey—a new tool that blends Change Management principles (such as the ADKAR model) with Se…

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