🤔 Top 10 skills 💪🏻 of a Service and Business Designer

There might be many answers, but those are the most important ones for me.

1. Empathy

2. Systems thinking

3. Problem-solving

4. Qualitative research and analysis skills

5. Communications & presentations

6. Possess leadership: big picture & holistic viewpoint

7. Facilitation skills

8. Business understanding

9. Active listening

10. Innate curiosity

See all those skills in action in the video here at my workplace in Telenor in the “Service Design Lab”.

By the way if you want so see behind the curtain, what and how we do it, I can recommend to follow our Instagram account: https://www.instagram.com/telenorservicedesignlab/