What I am doing now
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I will be updating it monthly
Updated Thurday 30.04.2026 at Oslo (Norway)
Stepping into a New Chapter: Service Design at the Agency for Digitalisation (DIG)
Right now, I’m no longer “in transition.”
I’ve stepped into a new chapter.
I’ve recently joined the Agency for Digitalisation (Digitaliseringsetaten – DIG) in Oslo Municipality as a Service Designer, working within the product area of childhood and youth (“oppvekst”).
This means I’m now part of building digital services that contribute to making Oslo the best city in the world to grow up in.
What is DIG?
The Agency for Digitalisation is Oslo municipality’s central force for digital development and innovation.
It was established in 2026 by bringing together strong professional environments from across the municipality. Today, it brings together more than 300 specialists across technology, design, product development, data, communication, security, and change management.
Its mission is simple—but ambitious:
To make everyday life easier for both citizens and employees through better digital services.
That means not just building technology, but ensuring that technology actually creates value.
What I will be doing
As a Service Designer, my role sits right in the middle of complexity.
Not at the end.
Not at the beginning.
But in the messy, important space in between.
Concretely, I will:
Help teams understand real user needs through insight work (interviews, observations, journeys, service blueprints)
Facilitate workshops and sensemaking processes across teams and stakeholders
Bring the user perspective into product strategy and roadmaps
Strengthen both qualitative and quantitative insight foundations for better decisions
Support teams with UX and contribute across product teams when needed
In other words:
Making the invisible visible.
Turning complexity into clarity.
Helping teams move from assumptions → insights → decisions → action.
Why this matters
Public services are where design truly matters.
Because this is not about users.
It’s about people.
Families.
Children.
Teachers.
Caregivers.
And the systems around them.
Working in DIG means contributing to solutions that impact hundreds of thousands of people—every single day.
That’s a responsibility I take seriously.
What I’m focusing on now
This new chapter is not just about a new role.
It’s about deepening the work I care most about:
Designing services that actually work for people
Strengthening collaboration across complex systems
Bringing clarity where there is confusion
Connecting insight to real decisions
And maybe most importantly:
Continuing to explore how facilitation, leadership, and service design come together in times of change.
This is not just a new job.
Just on a different level.
— José